Information on returns and refunds

STATUTORY RIGHT

You can cancel your purchase and return it without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased.

You must inform us of your decision to cancel your purchase by sending an email to hello@dreamcatcherlab.com. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via mail. 

Please note that to be eligible for an order cancellation, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Broken or spoiled products cannot be returned

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. Note that you must send back the goods no later than 14 days from the day on which us you communicate your cancellation.

To return your purchased goods, you should send them to: 85 Great Portland Street, First Floor, London, W1W 7LT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dreamcatcherlab.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

PRODUCT EXCHANGE

In case of order cancellation, as an alternative to monetary refund you may ask for an exchange with another product of the same value of the original purchased good.

In this case, instead of granting you a refund we will send another product as soon as we receive the returned goods. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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