Welcome to Dreamcatcherlab.com

Dreamcatcher Lab Ltd. is an handmade jewel producer based in London, UK. 

This website is operated by Dreamcatcher Lab Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Dreamcatcher Lab Ltd. 

Dreamcatcher Lab Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink (e.g. Privacy Policy, Cookie Policy). These Conditions of Use and Sale apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

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CONDITIONS OF USE

Please read these Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Conditions. If you do not agree to all the conditions of this agreement, then you may not access the website or use any services. If these Conditions are considered an offer, acceptance is expressly limited to these Conditions of use.

Any new features or tools which are added to the current store shall also be subject to the Conditions of use. You can review the most current version of the Conditions of use at any time on this page. We reserve the right to update, change or replace any part of these Conditions of use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. PRIVACY

Please review our Privacy Policy and Cookie Policy, which also govern your use of Dreamcatcher Lab Ltd., to understand our practices.

2.  GENERAL CONDITIONS

By agreeing to these Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Conditions will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.

3.  CONTENT & PERSONAL DATA SECURITY

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks while any other personal data provided by creating a personal account or completing a purchase is managed in accordance with our Privacy Policy.

4. COPYRIGHT

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Conditions.

5. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

6. MODIFICATIONS TO THE SERVICE AND OF THE PRICES 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

7. PRODUCTS

All the products are available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

8. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

9. OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input (e.g. reviews plugin, marketing tools, analytics etc.).

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Conditions of use.

10. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

11. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries or product reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Conditions of use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

13. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

14. PROHIBITED USES

In addition to other prohibitions as set forth in the Conditions of use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15. DISCLAIMER OF WARRANTIES; LIMITATON OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dreamcatcher Lab Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

16. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dreamcatcher Lab Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17. SEVERABILITY

In the event that any provision of these Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

18. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Conditions of use are effective unless and until terminated by either you or us. You may terminate these Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

19. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Conditions of use shall not constitute a waiver of such right or provision.

These Conditions of use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Conditions of use).

Any ambiguities in the interpretation of these Conditions of use shall not be construed against the drafting party.

20. GOVERNING LAW 

These Conditions of use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. If any legal controversy may arise, its resolution will be brought before the court of the place of your residence or domicile.

21. ONLINE DISPUTE RESOLUTION PLATFORM

According to art. 14 of the EU Regulation EU 524/2013, possible claims by customers may also be submitted through the Online Dispute Resolution platform (ODR) managed by the European Commission for the online resolution of disputes, which is available at: https://webgate.ec.europa.eu/odr/main

22. CHANGES TO THESE CONDITIONS

You can review the most current version of the Conditions of use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Conditions of use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Conditions of use constitutes acceptance of those changes.

23. CONTACT INFORMATION

Dreamcatcher Lab is limited company owned registered in United Kingdom. 

Address: 85 Great Portland Street, First Floor, London, W1W 7LT 

Email: hello@dreamcatcherlab.com

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CONDITIONS OF SALE

These Conditions of Sale govern the sale of products by Dreamcatcher Lab Ltd. to you.

Please read these conditions carefully before placing an order with Dreamcatcher Lab Ltd.. By placing an order with Dreamcatcher Lab Ltd., you signify your agreement to be bound by these conditions.

1. OUR CONTRACT

Your order is an offer to Dreamcatcher Lab Ltd. to buy the product(s) in your order ("cart"). When you place an order to purchase a product from Dreamcatcher Lab Ltd., we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirming to you that we've dispatched the product to you (the "Shipping Confirmation"). Your contract is with Dreamcatcher Lab Ltd. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Shipping Confirmation relating to that product. 

You consent to receive sales invoices electronically. Electronic invoices will be sent to the email you used to place the order.

2. PURCHASE CANCELLATION

STATUTORY RIGHT

You can cancel your purchase and return it without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased.

You must inform us of your decision to cancel your purchase by sending an email to hello@dreamcatcherlab.com. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via mail. 

Please note that to be eligible for an order cancellation, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Broken or spoiled products cannot be returned.

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. Note that you must send back the goods no later than 14 days from the day on which us you communicate your cancellation.

To return your purchased goods, you should send them to: 85 Great Portland Street, First Floor, London, W1W 7LT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dreamcatcherlab.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

PRODUCT EXCHANGE

In case of order cancellation, as an alternative to monetary refund you may ask for an exchange with another product of the same value of the original purchased good.

In this case, instead of granting you a refund we will send another product as soon as we receive the returned goods. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

3. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable VAT. 

We list availability information for products on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products. 

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 

4. PRODUCT INFORMATION

Unless expressly indicated otherwise, Dreamcatcher Lab Ltd. is the manufacturer of the products sold on this website. 

All Dreamcatcher Lab Ltd. products are handcrafted with selected materials and are thus unique and not replicable pieces. As a consequence, some details of the purchased products may slightly differ from pictures of products showed on the website.

We guarantee that the materials, colors, and other major design characteristics are exactly the same as depicted in pictures and in product description. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that your computer monitor's display of any color will be accurate.

5. DISCLAIMER OF WARRANTIES; LIMITATON OF LIABILITY

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are shipped, we will not charge you for the products until they are shipped and you may cancel your order at any time prior to shipping.

In no case shall Dreamcatcher Lab Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

6. GOVERNING LAW 

These Conditions of sale and any purchase contract between you and Dreamcatcher Lab shall be governed by and construed in accordance with the laws of United Kingdom. If any legal controversy may arise, its resolution will be brought before the court of the place of your residence or domicile.

7. CHANGES TO THESE TERMS

You can review the most current version of the Conditions of sale at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Conditions of sale by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Conditions of sale constitutes acceptance of those changes.

8. WAIVER

If you breach these Conditions of sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of sale.

9. CONTACT INFORMATION

Dreamcatcher Lab is limited company owned registered in United Kingdom. 

Address: 85 Great Portland Street, First Floor, London, W1W 7LT 

Email: hello@dreamcatcherlab.com

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